What to include
Send the store URL, the tool you used, and what you expected to see. A screenshot of the result helps. If the question is about a video, include the video title.
What to leave out
Leave out Shopify admin passwords, staff logins, and card numbers. A storefront password is used only to open a password page for that one check, and it is not written into the report. Email is not a fully private channel, so keep the message to the store URL and the question.
What we reply about
- A saved CRO report you cannot erase from the theme. The steps are on the CRO Audit page and in the privacy policy.
- A theme name or an app name that came back wrong.
- A question about these pages, the privacy policy, or the terms.
We reply by email to [email protected]. There is no phone line and no account to sign in to.
YouTube
Lessons that are longer than a page live on YouTube. A comment there is handled by YouTube. A question about the tools still belongs in email.